Buying the part yourself and installing it can save a lot of money! Search for a great deal online and you're more than likely going to find it. It's always good practice to check out the prices for a spare part for your Dualit 20297 from several different places. That way you can be sure you're getting the best deal. There are usually more than one company producing the Dualit new gen classic 2-slice toaster in charcoal part that you're looking for, especially aftermarket-type spare parts. Find the right part and fix it right!